Rubbish Removal Fulham Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Fulham provides rubbish removal and waste collection services. By making a booking, accepting a quotation, or allowing our team to carry out any work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business, or organisation requesting or receiving our services.
Services means any rubbish removal, waste collection, clearance, loading, transportation, or related services provided by us.
Waste means any items, materials, refuse, junk, or rubbish that the Customer asks us to collect and remove.
Contract means the agreement between us and the Customer for the provision of Services, incorporating these Terms and Conditions.
We, us, our means the operator of Rubbish Removal Fulham providing the Services.
2. Scope of Services
We provide rubbish removal and waste collection services for domestic, commercial, and other premises. Our Services generally include loading waste onto our vehicle, transporting it to a licensed facility, and arranging lawful disposal or recycling in accordance with applicable regulations.
The precise scope of the Services for each booking, including the volume and type of waste, access arrangements, timing, and any additional tasks, will be agreed with the Customer during the quotation and booking process. We reserve the right to refuse to collect certain items or materials at our discretion, particularly where they are hazardous, prohibited, or unsuitable for our standard service.
3. Booking Process
Customers may request a quotation or make a booking by telephone, email, or through any other method we make available. We may ask for information regarding the type and volume of waste, access to the property, parking arrangements, and any special requirements.
Any quotation we provide is based on the information supplied by the Customer. If the information is incomplete or inaccurate, or if the waste on site differs significantly from what was described, the quotation may change and additional charges may apply.
A booking is only confirmed once we have accepted the Customer's request and agreed a date and approximate time window for the service. We may at our discretion refuse any booking request.
We will use reasonable efforts to arrive within the agreed time window but timing is not guaranteed and may be affected by traffic, weather, operational issues, or other circumstances beyond our control. We will endeavour to notify the Customer of any significant delays or necessary adjustments.
4. Access and Customer Responsibilities
The Customer is responsible for providing safe, reasonable, and lawful access to the premises and to the waste that is to be collected. This includes ensuring that all necessary permissions have been obtained for us to enter the property or site and to park our vehicle nearby.
The Customer must ensure that any parking restrictions or permit requirements are clearly communicated in advance. Any parking charges, fines, or penalties incurred as a direct result of information not provided or incorrect instructions from the Customer may be charged to the Customer.
The Customer must ensure that the waste to be collected is clearly identified and separated, where necessary, from items that are not to be removed. We will not be held responsible for removing items that were not intended for collection if they were not clearly marked or separated.
5. Waste Types and Exclusions
Our rubbish removal and waste collection services are intended for general household, garden, and commercial waste. Certain materials are restricted or prohibited and cannot be collected under our standard service, including but not limited to:
Hazardous or dangerous substances such as chemicals, solvents, asbestos, gas bottles, clinical or medical waste, and certain electrical items where specialist treatment is required.
Liquids such as paints, oils, and fuels, unless we have expressly agreed in writing to collect them.
Waste requiring specialist licences or handling beyond the scope of our normal operations.
If we arrive on site and identify waste that we cannot lawfully or safely remove, we may refuse to collect it or may offer an adjusted quotation reflecting any additional requirements. We reserve the right to leave such items in situ and to charge for any time, attendance, or costs incurred.
6. Pricing and Quotations
Our prices are generally based on factors such as estimated or actual volume of waste, weight, labour time, access conditions, and disposal costs. We may provide an initial estimated price before arrival and confirm the final price on site once we have inspected the waste.
Where a fixed price has been agreed in advance, it will be honoured provided the waste and conditions on site match the description originally given. If additional waste is present, access is more difficult than advised, or other conditions significantly differ, we may revise the price or refuse part of the work.
All prices quoted are exclusive of any parking fees, congestion charges, or similar costs unless specifically stated otherwise. Any such additional costs will be passed on to the Customer.
7. Payments and Invoicing
Payment is due on completion of the Services, unless we have agreed alternative terms in writing before the service date. We accept common payment methods such as cash, bank transfer, or card payment as notified at the time of booking.
For business Customers who have an account or agreed credit terms, payment must be made within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.
We reserve the right to charge interest on overdue sums at the statutory rate from the due date until the date of actual payment. We may also suspend further Services or withhold disposal documentation until full payment has been received.
8. Cancellations and Changes
The Customer may cancel or reschedule a booking by contacting us as soon as possible. Where a cancellation or change is requested at least 24 hours before the scheduled time, no cancellation fee will usually be charged.
If a booking is cancelled or significantly changed less than 24 hours before the scheduled time, or if we arrive on site and are unable to carry out the work due to lack of access or other reasons within the Customer's control, we may charge a call-out fee or a percentage of the quoted price to cover our costs.
We reserve the right to cancel or reschedule a booking if we are unable to provide the Services due to circumstances beyond our reasonable control, including vehicle breakdown, staff illness, extreme weather, or safety concerns. In such cases we will aim to offer an alternative appointment but shall not be liable for any consequential loss arising from the cancellation.
9. Customer Conduct and Health and Safety
We require the Customer and anyone present at the premises to behave in a reasonable and respectful manner towards our staff. We may cease work and leave the site if our staff are subjected to abusive, threatening, or unsafe conditions.
Our staff are trained to work in a safe manner and may refuse to carry out any activity which, in their professional opinion, poses an unacceptable health and safety risk. This may include handling particularly heavy items without suitable equipment, working at height without adequate safety measures, or entering confined or contaminated spaces.
10. Liability and Limitations
We will exercise reasonable care and skill in providing the Services. However, we shall not be liable for any indirect, consequential, or purely economic loss suffered by the Customer, including loss of profit, loss of business, or loss of opportunity.
Our total liability for any claim arising out of or in connection with the Services shall be limited to the total price paid or payable by the Customer for the specific service in question, except where otherwise required by law.
We are not responsible for pre-existing damage to property, fixtures, fittings, or items on site, or for damage that occurs as a result of inherent defects, poor installation, or unreasonable fragility of items being moved. The Customer is responsible for identifying any particularly delicate or high-value items and for ensuring that such items are not included in waste intended for disposal.
Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot lawfully be excluded under UK law.
11. Waste Regulations and Duty of Care
We operate in accordance with applicable UK waste management laws and regulations. We will transport and dispose of collected waste only at authorised facilities and will take reasonable steps to ensure that waste is handled in a compliant and responsible manner.
The Customer remains responsible under relevant duty of care regulations for ensuring that their waste is transferred to a reputable and licensed carrier. By using our Services, the Customer confirms that they wish to transfer their waste to us for lawful disposal. We may provide documentation such as a waste transfer note or invoice as appropriate to demonstrate the transfer of responsibility.
The Customer must not request us to collect or dispose of waste in any way that would breach applicable laws or regulations. If we reasonably believe that a request would involve illegal activity, we will refuse the request and may report the matter to the relevant authorities.
12. Ownership of Waste
Ownership of the waste transfers from the Customer to us at the point where we load it onto our vehicle, providing that the waste is lawful for us to take and that payment is made or contractually due. Once transferred, we may sort, recycle, reuse, or dispose of the waste at our discretion, subject to legal requirements.
Items once removed will not normally be retrievable. The Customer must ensure that no personal documents, valuables, or items they wish to keep are left in the waste intended for removal. We accept no responsibility for the loss of such items once they have been collected.
13. Complaints and Disputes
If the Customer has any concerns or complaints about the Services provided, they should notify us as soon as reasonably possible, giving full details of the issue. We will investigate and aim to resolve the matter promptly and fairly.
Where a dispute arises that cannot be resolved through our internal procedures, the parties may consider mediation or other forms of alternative dispute resolution. This does not affect the rights of either party to pursue a claim through the courts where appropriate.
14. Data Protection and Privacy
We may collect and process personal data relating to Customers for the purposes of administering bookings, providing Services, issuing invoices, and complying with legal obligations. We will handle such data in accordance with applicable data protection legislation in the UK.
We will not sell or unnecessarily disclose Customer information to third parties, except where required to provide the Services, recover debts, comply with legal requirements, or protect our rights or the rights of others.
15. Amendments to Terms and Conditions
We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, services, or legal requirements. The current version in force at the time of the booking will apply to that particular Contract.
Where practicable, we may notify regular or account Customers of significant changes, but it remains the Customer's responsibility to review the Terms and Conditions before making a new booking.
16. Severability
If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we retain the right to bring proceedings against the Customer in any other court of competent jurisdiction where appropriate.
18. Entire Agreement
These Terms and Conditions, together with any written quotation, confirmation of booking, or invoice issued by us, constitute the entire agreement between the parties in relation to the provision of the Services and supersede any previous communications, statements, or understandings, whether oral or written.
No variation of these Terms and Conditions shall be effective unless expressly agreed in writing by us.
